🛍️ Vastra Veda (LadyLane.in) Shipping, Return, Exchange & Refund Policy

At Vastra Veda (LadyLane.in), we value your trust and strive to provide a smooth, transparent, and hassle-free shopping experience. Please read the details below regarding shipping, returns, exchanges, and refunds.

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1. Shipping Policy

1.1 Order Processing

• All confirmed orders are processed within 24–48 working hours
• Orders placed on Sundays or public holidays will be processed on the next business day
• Tracking details will be shared via SMS and/or email once your order is dispatched

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1.2 Delivery Timelines

• Metro Cities: 3–5 business days
• Tier 2 & Tier 3 Cities: 5–7 business days
• Remote Locations: Up to 10 business days

Note: Delivery timelines may vary due to high order volume, festive seasons, or courier delays.

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1.3 Shipping Charges

• Orders above ₹999: Free shipping
• Orders below ₹999: ₹99 standard shipping charge
• COD Orders: ₹149 handling fee

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2. Return & Exchange Policy

We offer easy returns and exchanges to ensure customer satisfaction.

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2.1 Return Eligibility

Returns can be initiated within 7 days of delivery under the following conditions:

• Product is damaged, defective, or incorrect
• Item is unused, unwashed, and in original condition
• Product has original tags, packaging, and invoice intact

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2.2 Non-Returnable Items

• Used, washed, or worn products
• Items without original tags or packaging
• Final sale items (clearly marked on the website)
• Custom or altered products
• Innerwear and select accessories (for hygiene reasons)

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2.3 Return Pickup

• Reverse pickup availability depends on your pincode
• If available → Our logistics partner will collect the item
• If not → Self-shipping instructions will be provided
• Courier reimbursement: Up to ₹100 (with valid proof)

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2.4 How to Initiate a Return

1. Log in → Go to My Orders
2. Select the product → Click Request Return
3. Provide reason + upload images (if needed)
4. Once approved → Return instructions will be shared

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3. Exchange Policy

We allow exchanges for:

• Size issues
• Color preferences
• Defective or incorrect products
• Requests must be raised within 7 days of delivery
• Product must be unused with original tags and packaging

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3.1 Product Availability

• If available → Replacement will be shipped after quality check
• If unavailable → Full refund will be processed

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4. Refund Policy

4.1 Refund Timeline

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4.2 Refund Confirmation

• You will receive an SMS/email notification once your refund is initiated
• This will include a reference number and expected credit timeline

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5. Additional Terms

5.1 Partial Returns

• Partial returns are not accepted for combo or bundled products
• Complete set must be returned in unused condition

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5.2 Quality Check Failure

• If returned product fails quality check (used/damaged/missing tags):
  • Return request will be rejected
  • Product will be shipped back to the customer

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6. Order Cancellation

• Orders can be cancelled only before dispatch
• Once shipped → Cancellation is not possible
• You may still return the product after delivery as per policy

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7. Escalation & Support

For any issues or concerns:

📧 Email: ladylane.in@gmail.com

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8. Need Help?

• 📧 Email: ladylane.in@gmail.com
• 📞 WhatsApp: +91 9592911231
• 🌐 Website: www.ladylane.in