Shipping policy
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🛍️ Vastra Veda (LadyLane.in) Shipping, Return, Exchange & Refund Policy
At Vastra Veda (LadyLane.in), we value your trust and strive to provide a smooth, transparent, and hassle-free shopping experience. Please read the details below regarding shipping, returns, exchanges, and refunds.
1. Shipping Policy
1.1 Order Processing
- All confirmed orders are processed within 24–48 working hours
- Orders placed on Sundays or public holidays will be processed on the next business day
- Tracking details will be shared via SMS and/or email once your order is dispatched
1.2 Delivery Timelines
- Metro Cities: 3–5 business days
- Tier 2 & Tier 3 Cities: 5–7 business days
- Remote Locations: Up to 10 business days
Note: Delivery timelines may vary due to high order volume, festive seasons, or courier delays.
1.3 Shipping Charges
- Orders above ₹999: Free shipping
- Orders below ₹999: ₹99 standard shipping charge
- COD Orders: ₹149 handling fee
2. Return & Exchange Policy
We offer easy returns and exchanges to ensure customer satisfaction.
2.1 Return Eligibility
Returns can be initiated within 7 days of delivery under the following conditions:
- Product is damaged, defective, or incorrect
- Item is unused, unwashed, and in original condition
- Product has original tags, packaging, and invoice intact
2.2 Non-Returnable Items
- Used, washed, or worn products
- Items without original tags or packaging
- Final sale items (clearly marked on the website)
- Custom or altered products
- Innerwear and select accessories (for hygiene reasons)
2.3 Return Pickup
- Reverse pickup availability depends on your pincode
- If available → Our logistics partner will collect the item
- If not → Self-shipping instructions will be provided
- Courier reimbursement: Up to ₹100 (with valid proof)
2.4 How to Initiate a Return
- Log in → Go to My Orders
- Select the product → Click Request Return
- Provide reason + upload images (if needed)
- Once approved → Return instructions will be shared
3. Exchange Policy
We allow exchanges for:
- Size issues
- Color preferences
- Defective or incorrect products
- Requests must be raised within 7 days of delivery
- Product must be unused with original tags and packaging
3.1 Product Availability
- If available → Replacement will be shipped after quality check
- If unavailable → Full refund will be processed
4. Refund Policy
4.1 Refund Timeline
| Payment Method | Refund Time |
|---|---|
| UPI / Net Banking | 5–7 business days |
| Debit / Credit Card | 5–7 business days |
| COD Orders | 7–10 business days (after bank details shared) |
4.2 Refund Confirmation
- You will receive an SMS/email notification once your refund is initiated
- This will include a reference number and expected credit timeline
5. Additional Terms
5.1 Partial Returns
- Partial returns are not accepted for combo or bundled products
- Complete set must be returned in unused condition
5.2 Quality Check Failure
- If returned product fails quality check (used/damaged/missing tags):
- Return request will be rejected
- Product will be shipped back to the customer
6. Order Cancellation
- Orders can be cancelled only before dispatch
- Once shipped → Cancellation is not possible
- You may still return the product after delivery as per policy
7. Escalation & Support
For any issues or concerns:
📧 Email: ladylane.in@gmail.com
8. Need Help?
- 📧 Email: ladylane.in@gmail.com
- 📞 WhatsApp: +91 9592911231
- 🌐 Website: www.ladylane.in